The AI agent for customer support
Sytira AI makes customer support smarter, faster, and more personal. Automate conversations, assist agents with AI-powered suggestions, and deliver support in any language.
AI that works alongside your team
Four powerful capabilities that transform how you deliver customer support.
AI Assistant
Automate first-response conversations with AI that learns from your help center and FAQs.
Copilot
Help agents draft, improve, and translate responses with AI-powered suggestions.
Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Memories
Remember important context from past conversations for personalized support.
Automate customer conversations
Sytira AI Assistant handles initial customer questions automatically. It learns from your help center, past conversations, and FAQs to provide accurate answers instantly.
- Learns from your help center, past chats, and FAQs
- Handles initial questions before transferring to agents
- Provides accurate, contextual responses instantly
- Seamlessly hands off to human agents when needed
Your agents' AI-powered sidekick
Copilot helps agents respond faster with smart suggestions, instant access to past conversations, and quick lookups from your help center. Draft, improve, or translate responses in one click.
- Draft responses based on conversation context
- Improve existing drafts with one click
- Translate messages to any language instantly
- Access past conversations and help articles quickly
Smart FAQs
Identify knowledge gaps automatically
Sytira AI spots common questions that aren't covered in your knowledge base. It surfaces these gaps so you can create new articles and improve self-service for everyone.
- Automatically identifies common unanswered questions
- Suggests new knowledge base articles to create
- Tracks which gaps have been addressed
- Reduces repeat questions over time
Memories
Never forget important context
Sytira AI remembers key details from every conversation. If a customer mentions an issue more than once, your team has the context to provide personalized, informed support.
- Automatically summarizes key conversation details
- Tracks recurring issues for each customer
- Provides context for future interactions
- Helps agents deliver personalized support
Multilingual Support
Speak your customer's language
Sytira AI helps agents respond to customers in their native language with smooth, natural translations. With auto-translate, every conversation is translated both ways automatically.
Ask Copilot
Query anything about your customers
Need to know if there were previous conversations with a customer? Want to find specific details from past interactions? Just ask Copilot in natural language and get instant answers.
- Ask questions in natural language
- Search previous conversations instantly
- Find customer history and context
- Get answers without leaving the conversation
AI in Sytira
Two ways to put AI to work
Sytira AI
You're hereThe AI copilot inside Sytira. It answers customers directly from your help content.
Agent Bots
Plug your own bot into any inbox through webhooks and the Agent Bot API.
Ready to put Sytira AI to work?
Let Sytira AI handle the routine questions while your team focuses on what matters most - building relationships with your customers.