Flexible plans for growing teams
Sytira helps teams worldwide manage their customer support workflows. Get started for free, and experience the full power of Sytira.
Compare full feature breakdown* Unlimited usage is subject to our fair use policy.
| Features | Hacker | Startups | Business | Enterprise |
|---|---|---|---|---|
| Channels | ||||
| Website Live Chat | ||||
| TikTok | ||||
| Voice | ||||
| SMS | ||||
| Telegram | ||||
| LINE | ||||
| API Channel | ||||
| Collaboration & Productivity | ||||
| Help Center | ||||
| Private Notes | ||||
| @mentions | ||||
| Labels | ||||
| Keyboard Shortcuts | ||||
| Canned Responses | ||||
| Command bar | ||||
| Auto-Assignment | ||||
| Multi-lingual Support | ||||
| Auto-translate | ||||
| Custom Views | ||||
| Custom Filters | ||||
| Business Hours | ||||
| Auto-responder | ||||
| Conversation Transcripts | ||||
| Teams | ||||
| Automation Rules | ||||
| Agent Capacity | ||||
| Manage customer information | ||||
| Contact Segments | ||||
| Contact Notes | ||||
| Custom Attributes | ||||
| Pre-Chat Form | ||||
| Sytira AI | ||||
| Monthly Free AI Credits | 0 | 300 credits | 500 credits | 800 credits |
| AI Assistant (24/7 Chatbot) | ||||
| AI Copilot | ||||
| AI Memories | ||||
| AI Reply Suggestions | ||||
| AI Summarization | ||||
| AI Content Gap Analysis | ||||
| AI Monitors | ||||
| AI Triage | ||||
| AI Scenarios | ||||
| Security & Compliance | ||||
| SSO / SAML | ||||
| Audit Logs | ||||
| Data Retention | 30 days | 1 year | 2 years | 3 years |
| Role-based Access | ||||
Sytira AI
Your AI teammate that helps agents respond faster and keeps customers happy even when you're not around.
For additional credits
$20 / 1,000 credits
-
Assistant
A chatbot that answers customer questions around the clock
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Copilot
Shows agents what to say while they're in a conversation
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Memories
Auto-generated notes about each customer from past chats
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Reply suggestions
Drafts replies for agents so they can send with one click
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Summarization
Turns long conversations into a quick summary for agents
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Content gap
Finds questions your help center doesn't answer yet
-
Monitors
Tracks the themes customers raise, described in plain words
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Triage
Sets priority, labels and team on every new conversation
-
Scenarios
Follows the steps your team writes for each kind of case
Questions?
Need help deciding? Talk to us
How does Sytira AI pricing work?
Every paid plan comes with free Sytira AI credits each month: 300 for Startups, 500 for Business, and 800 for Enterprise. These credits cover features like reply suggestions, message summarization, auto-translation, and knowledge base answers. If you need more, additional credits are billed at $20 per 1,000. You can track your usage anytime in your billing dashboard.
Can I get a refund?
Yes, we offer refunds for all hosted plans. The refund amount is calculated based on your cancellation date and unused time. Note that Sytira AI credits are non-refundable since they are usage-based. If you're not happy with Sytira for any reason, just reach out to us.
How do I upgrade my plan?
You can upgrade anytime from your dashboard. Head to Settings → Billing, and you'll see all available plans along with what's included in each. You can also view your past invoices and update your payment method from the same page.
Where is my data hosted?
Sytira runs on enterprise-grade managed cloud infrastructure and we host it for you — your data stays strictly yours. If you have specific data residency requirements or compliance questions, reach out to us and we'll be happy to help.
Do you offer discounts for startups or nonprofits?
We do. If you're an early-stage startup or a registered nonprofit, send us an email at hello@sytira.com with some details about your organization and we'll get you set up.
Can I export my data?
Yes, your data belongs completely to you. You can use our API to export your conversations, contacts, and other data anytime. If you need assistance, our support team is always available.