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Terms of Service

These Terms of Service govern your access to and use of Sytira’s customer support platform, live chat widgets, WhatsApp Cloud API integrations, and related cloud services.

Effective Date: October 17, 2026 Version 1.0 (Production)

1. Agreement to Terms

By registering for an account, accessing, or using the services provided by Sytira ("Sytira", "we", "us", or "our"), you ("Customer", "User", or "you") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are entering into this agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

If you do not agree with any part of these Terms, you must not access or use the Sytira platform.

2. Description of Services

Sytira provides an all-in-one customer messaging and communication management platform. The services include, without limitation:

  • Website Live Chat: Embeddable live chat widget, lead capture forms, pre-chat prompts, and visitor presence tracking.
  • Unified Team Inbox: Multi-agent ticketing and conversation routing across WhatsApp, Live Chat, Email, and supported social channels.
  • Official WhatsApp Cloud API: Integration with Meta WhatsApp Cloud API for automated and live customer messaging.
  • Sytira AI Copilot: Automated response suggestions, thread summarization, and tone rewriting powered by large language models.
  • Reports & Analytics: First response time, CSAT metrics, agent resolution statistics, and webhook audit logs.

3. Account Registration & Security

To access Sytira, you must register for an account using a valid email address and secure password. You are responsible for:

  • Maintaining the confidentiality of your account credentials, API keys, and access tokens.
  • All activities that occur under your account, including actions performed by invited team members or agents.
  • Notifying Sytira immediately at security@sytira.com upon becoming aware of any unauthorized account access or security breach.

You must be at least 18 years of age or the age of legal majority in your jurisdiction to create an account and use the services.

4. Acceptable Use Policy

You agree not to use the platform to:

  • Transmit unsolicited spam, bulk marketing messages, phishing attempts, or fraudulent communications.
  • Violate applicable telecommunications, privacy, or consumer protection laws in any jurisdiction where messages are sent.
  • Transmit any content that is unlawful, abusive, harassing, defamatory, vulgar, or invasive of another's privacy.
  • Probe, scan, or test the vulnerability of our system or network without prior written authorization.
  • Interfere with or disrupt the integrity or performance of the platform or the data contained therein.
  • Reverse-engineer, decompile, or disassemble any aspect of the proprietary cloud service code.

5. WhatsApp Business & Third-Party Channel Policies

When connecting WhatsApp Cloud API or Meta accounts to Sytira, you agree to comply with:

Sytira is not liable for account suspensions, phone number blocks, or template rejections imposed by Meta due to policy violations committed by you or your agents.

6. Sytira AI & Copilot Usage

Sytira AI utilizes advanced machine learning models to assist agents in drafting responses and summarizing conversations.

AI Data Privacy Commitment

Customer conversation data processed by Sytira AI is never used to train public foundation models. AI features process content ephemerally via enterprise API agreements. You remain solely responsible for reviewing AI-suggested responses before dispatching them to end-customers.

7. Subscription Fees, Tiers & Payments

Sytira offers structured subscription tiers (Hacker, Startups, Business, and Enterprise) billed on a monthly or annual basis.

  • Billing Cycle: Subscriptions are billed in advance on a recurring monthly or annual schedule via Stripe.
  • Seat & Add-on Charges: Additional agent seats, conversation quotas, or premium channel add-ons are billed according to published pricing.
  • Third-Party WhatsApp Fees: Meta may levy per-conversation utility and marketing messaging charges directly through your Meta Business Manager account.
  • Taxes: Fees are exclusive of applicable national, state, or local sales taxes and VAT, which are billed in addition where applicable.
  • Refunds: Subscription fees are non-refundable once billed, except where required by mandatory consumer law.

8. Intellectual Property & Customer Data Ownership

Your Data: You retain full, exclusive ownership of all customer conversations, contact profiles, attachments, and proprietary data uploaded to or processed by your Sytira account.

Sytira IP: Sytira and its licensors retain all right, title, and interest in and to the Sytira platform, including software, design, logos, documentation, and all related intellectual property.

9. Data Protection & GDPR Compliance

Sytira complies with the General Data Protection Regulation (GDPR) and international privacy frameworks. To the extent Sytira processes personal data on your behalf, our Privacy Policy and Data Processing Addendum (DPA) govern such processing. All production data is hosted in EU-certified enterprise cloud data centers.

10. Service Level & Availability

We target a 99.9% uptime availability for our core messaging APIs and web inbox, excluding scheduled maintenance windows announced in advance. Enterprise plan agreements may include customized Service Level Agreements (SLAs).

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Sytira, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of goodwill.

Sytira’s aggregate liability arising out of or related to these Terms will not exceed the total amount paid by you to Sytira in the twelve (12) months preceding the event giving rise to liability.

12. Termination

You may cancel your subscription at any time via your workspace billing portal. Upon cancellation, your account will remain active until the end of the current paid billing cycle. Sytira may suspend or terminate your account immediately without prior notice in the event of material breach of these Terms, non-payment, or violation of our Acceptable Use Policy.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Delaware.

14. Contact Us

If you have any questions or legal inquiries regarding these Terms of Service, please contact us:

Sytira Legal Department
Email: legal@sytira.com
Website: https://sytira.com