Build on Sytira with APIs, webhooks, and modern developer infrastructure
Sytira works as unified conversation infrastructure. Integrate via REST APIs and real-time webhooks, connect custom channels, and fully customize your support experience.
- Full REST API for conversations, contacts, and messages
- Real-time webhooks for event-driven workflows
- Custom channel integrations and dashboard SDKs
Key outcomes
Ship integrations faster
Well-documented REST APIs and webhooks let your team build custom workflows in days, not months.
Enterprise security
SOC-2 compliant cloud infrastructure, TLS 1.3 encryption, role-based access, and complete audit logging.
Event-driven workflows
React to conversation, message, and contact events in real time with webhooks.
White-label ready
Custom domain, custom branding, and personalized email templates, so you can ship a help desk under your own brand.
Powered by core features
The building blocks that make Sytira a developer-first platform.
Programmatic control over every conversation
Create conversations, send messages, manage contacts, and react to events in real time. Build custom integrations without waiting on vendor roadmaps.
- REST endpoints for conversations, contacts, messages, and labels
- Webhooks fire on conversation, message, and contact events
- Token-based auth using per-user API access tokens
- JSON webhook payloads deliver events as they happen
White-label custom domains, brand it as yours
Configure custom support domains, vanity email routing, and personalized brand identity. Seamlessly deliver support directly from your company's domain.
- Custom domain configuration with automatic SSL termination
- Branded email inboxes with custom DKIM and SPF records
- White-labeled agent dashboard and customer-facing widgets
Plays to launch
Concrete workflows your engineering team can ship this sprint.
Build a custom inbox
Embed Sytira conversations inside your own product UI.
- Use the API to fetch and display conversations
- Send messages through the message endpoint
- Sync status updates via webhooks
Sync CRM in real time
Keep your CRM and Sytira contacts in lockstep.
- Listen for contact_created and contact_updated webhooks
- Map custom attributes to CRM fields
- Push conversation summaries back to CRM records
Launch a white-label help desk
Ship a branded support experience for your customers.
- Configure your custom domain with automatic SSL
- Set custom domain, logo, and email templates
- Use the API to provision inboxes per client
Toolkit
Features, integrations, and controls that make this use case stick.
REST API
Full CRUD for conversations, contacts, messages, labels, teams, and more with token-based auth.
Webhooks
Subscribe to conversation, message, and contact events and route the payloads to any endpoint.
Dashboard Apps & Extensions
Embed external CRM dashboards, order lookups, and customer profiles directly inside agent conversation views with your own web app using Dashboard Apps.
Common questions
Practical answers builders ask before integrating.
What are the Sytira API rate limits?
Sytira Cloud allows up to 120 API requests per minute on standard plans. Dedicated enterprise rate limits and higher concurrency thresholds are available on Business and Enterprise plans.
How reliable are webhooks?
Sytira sends real-time JSON payloads for conversation, message, and contact events directly to your endpoint with automatic retry mechanisms for failed deliveries.
How do I authenticate with the Sytira API?
Sytira uses secure Bearer tokens generated from your account settings. You can issue access tokens for agents, administrators, or service accounts with fine-grained role-based permissions.
Can I white-label the support portal and widget?
Yes. Custom domains, custom widget styling and branding, whitelisted sender email domains, and complete removal of Sytira badging are supported on Business and Enterprise plans.
Are there official SDKs?
Sytira provides a JavaScript SDK for the website widget, and Dashboard Apps for embedding your own web app in the agent dashboard. Everything else runs through the documented REST API, which you can call from any language.
Related resources
Build on Sytira
Explore our APIs, configure your API keys, and ship your first integration today.